At Mumpaa, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our Returns & Refunds Policy below before requesting a return or refund.
Eligibility for Returns
Products may be eligible for return if they are received damaged, defective, incorrect, or significantly different from the item ordered. To qualify, products should be unused, in their original packaging, and returned with all accessories, labels, and proof of purchase where applicable.
Return Request Process
To initiate a return, contact our customer support team with your order number, product details, and clear photographs if the item is damaged or incorrect. Our team will review your request and provide further instructions if the return is approved.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return once opened or used. Items marked as non-returnable on the product page are not eligible unless they arrive damaged, defective, or incorrect.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us as soon as possible after delivery. Our support team will investigate the issue and arrange a suitable replacement or refund where applicable.
Refund Process
Once the returned product is received and inspected, eligible refunds will be processed using the original payment method. Processing times may vary depending on your payment provider or financial institution.
Exchange Policy
Eligible products may be exchanged for the same item if available. If a replacement is unavailable, a refund or alternative solution may be offered based on the circumstances.
Return Shipping
If the return is approved due to a damaged, defective, or incorrect product, our customer support team will provide return shipping instructions. Additional shipping conditions may apply depending on the reason for the return.
Order Cancellations
Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, cancellation may no longer be possible, and the return process will apply instead.
Contact Our Support Team
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact our customer support team.
Email: contact@mumpaa.in
Phone: +91 9501543029
Support Hours: Monday–Saturday | 9:00 AM – 6:00 PM
We’re committed to making your shopping experience with Mumpaa simple, reliable, and worry-free.
